Reviewed: July 2020
Upcoming review: July 2023
This policy regulates how we manage personal information, collect, use, disclose, and secure & store personal information. It also details how individuals may access that information and have it corrected if it is wrong.
This policy sets out how Bridges Alliance complies with its obligations under the Privacy Act 1988, including the Australian Privacy Principles to ensure we meet our legal and ethical obligations to respect the rights and privacy of people we support, and it staff.
Bridges Alliance is committed to safeguarding the confidentiality of personal or sensitive information collected with regard to the people we support and protecting the privacy of its staff and volunteers.
1.1 Legislation that relates to Privacy is:
1.2 There are other laws which impact on particular aspects of privacy, such as:
2.1 Bridges Alliance will ensure all aspects of our operations comply with the Australian Privacy Principles and the NDIS Practice Standards and the National Disability Service Standards.
2.1 The above-mentioned Standards apply to the people we support and their families. The National Privacy Principles apply to all people that the organisation holds personal information about. This includes, people we support, families, advocates, staff, and volunteers
3.1 All employees, contractors and volunteers of Bridges Alliance have a responsibility to ensure that personal information is handled in accordance with this policy and that any personal and/or sensitive information accessed in the course of their duties are bound by their commitment to confidentiality.
3.2 The Operations Manager is the Privacy Officer and will respond to any concerns, complaints, or alleged breaches in relation to privacy. The Privacy Officer’s responsibilities are limited to:
To ensure compliance Bridges Alliance will develop specific procedures to effectively manage personal information, including sensitive information, in the context of the broad range of services we provide.
5.1 Bridges Alliance will take all reasonable steps to make sure that the personal and/or sensitive information it collects, uses, or discloses is accurate is complete and up to date. Personal and/or sensitive information about our service users will only be collected only when it is directly relevant and needed to provide support services to that person, or where we are required by regulation to collect the information.
5.2 Bridges Alliance has in place procedures to allow service users and staff the ability to access information kept about them, update and or amend their records.
Bridges Alliance will only use personal information for the purposes for which it was given to us, or for purposes that
are directly related to one of our functions or operations.
The types of personal and/or sensitive information that we collect may include your name, address, other contact details, information about your racial or ethnic origin, religious beliefs or affiliations, sexual orientation or practices, criminal record, health information and other such information that is relevant for us to provide our products and services to you in the manner that you have requested, or to comply with the Law.
We generally collect personal and/or sensitive information directly from you through the use of our standard forms, interviews, via email or through a telephone conversation with you. With your consent we may collect personal and/or sensitive information from third party contractors or agents and government instrumentalities that are involved in the provision of our products and services.
We collect your personal and/or sensitive information for any one or more of the following reasons:
10.1 Bridges Alliance does not give identifying information to other agencies, organisations, or anyone else unless one of the following applies:
10.2 Where the person we support is unable to provide consent, we will obtain written consent from the Person Responsible (Nominee/Guardian). In some instances, verbal consent from a Person Responsible may be necessary and will be documented.
10.3 Where there is uncertainty as to the direct benefit of the release of information which does not remove the
names of individuals and or other identifying characteristics such as home address, or there is doubt that individuals
would not consent to the release of this information we will seek approval from the concerned people or the
designated Person Responsible prior to the release of the information.
11.1 Bridges Alliance takes steps to protect the personal information it holds against loss, unauthorised access, use, modification, or disclosure and against other misuse. These steps include:
When no longer required, personal information is destroyed in a secure manner such as shredding or deleted.
If a service user has a complaint in relation to privacy, it should be made in writing, directed to Bridges Alliance and will be investigated in compliance with our Complaints and Feedback policy.
13.1 Communication about this policy should be implemented in a way that suits each person with regard to their cultural background and communication needs e.g. use of an interpreter, translation or easy to read documents.
13.2 This policy will be: